Return and Refund Policy

 

At Cartify Mart, customer satisfaction is our top priority. We want you to be completely happy with your purchase, so we offer a 2-Day Return & Refund Policy. If you’re not satisfied with your order for any reason, you can return it within 2 days of receiving your product for a full refund, subject to the conditions below.

Return Conditions

  1. Return Period: You have 2 days from the date of receiving your order to initiate a return.
  2. Condition of Product: The product must be returned in its original, unused, and undamaged condition. It should be in its original packaging, with all tags, labels, and accessories intact.
  3. Non-Returnable Items: Certain products are non-returnable for hygiene or safety reasons, such as opened electronics or personal items (e.g., airbuds, headphones, etc.). Please check the product description for any such exceptions before purchasing.
  4. Proof of Purchase: You must provide proof of purchase (order number, receipt, or confirmation email) when requesting a return.

How to Return Your Product

  1. Contact Us: To initiate a return, please contact our customer service team at cartifymartpk@gmail.com or call us at +92 308 2042939 within 2 days of receiving your order.
  2. Return Authorization: Once we verify your return request, we will provide you with a Return Authorization Number and detailed instructions on how to return the product.
  3. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. Please use a reliable courier service with tracking when sending the product back.

Refund Process

  1. Refund Eligibility: Once we receive and inspect the returned item, we will issue a full refund to your original payment method, excluding any shipping charges (if applicable).
  2. Refund Timeline: Refunds will be processed within 7–10 business days after we receive the returned product.
  3. Partial Refunds: In the case of a product being returned with missing parts or packaging, or if the product shows signs of use, we reserve the right to issue a partial refund or reject the return.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately upon receipt of your order, and we will arrange for a full refund or a replacement at no additional cost to you.

Important Notes

  • 2-Day Return Window: Returns must be initiated within 2 days of receipt of your order. After this period, we will no longer accept returns.
  • Shipping Fees: Shipping fees for returns are the responsibility of the customer unless the item is defective or we made an error in fulfilling your order.
  • Non-Refundable Items: Please refer to product descriptions for items that are not eligible for returns or refunds, such as personalized products or sealed items that have been opened.

If you have any questions or need assistance with your return, feel free to reach out to us. We’re here to help!

Contact Us:

Thank you for shopping with Cartify Mart!