Refund and Returns Policy

Effective Date: October 2, 2024

At Cartify Mart, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we have a straightforward returns policy to assist you.

1. General Return Policy

• You can return all products within 3 days of delivery for an exchange only.
• No refunds will be issued for any product.

2. How to Return an Item

To initiate a return:

1. Contact our customer service team within 3 days of receiving your product by emailing us at contact@cartifymart.com or calling +923082042939.
2. Provide your order number and details about the item you wish to return.
3. We will guide you through the return process.

3. Shoes Return Policy

• Inspection at Delivery: When you receive shoes, please check them immediately. If they are defective or not as described, you must notify us at the time of delivery.
• Returns: If you do not check the shoes upon delivery, they cannot be returned later.
• Exchange Only: Shoes can only be exchanged for other products available on our website; no refunds will be issued.

4. Exchanges

If you wish to exchange a product:

• Once we receive your returned item, we will issue a store credit that you can use to select a different product from our website.
• The exchanged item will be subject to availability.

5. Non-Returnable Items

The following items are non-returnable:

• Shoes that have not been checked at the time of delivery.
• Customized or personalized products.
• Any item that has been used or damaged after delivery.

6. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a defective item.
• If you are exchanging a product, you may be required to pay for shipping the new item to you.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to us:

Cartify Mart
Email: contact@cartifymart.com
Phone: +923082042939
Address: Street No 7, Aslam Town, City Sadiqabad, District Rahimyar Khan.

Thank you for shopping with Cartify Mart!